Privacy Policy

Akshay Tours And Travels ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://akshaytoursandtravels.com, contact us by phone or WhatsApp, or use any of our cab and travel services. Please read this policy carefully. By using our services or providing your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. This policy is applicable to all individuals who interact with Akshay Tours And Travels, including website visitors, persons who make enquiries, and confirmed passengers.

We collect two types of information: information you provide to us directly, and information collected automatically when you use our website. 2.1 Information You Provide Directly When you contact us to make a booking, submit an enquiry form, or communicate with us via phone or WhatsApp, we may collect: — Full name — Mobile phone number — Pickup and drop locations — Travel date — Any additional trip requirements you share 2.2 Information Collected Automatically When you visit our website, standard server logs and analytics tools may automatically collect: — IP address and approximate geographic location — Browser type and version — Operating system — Pages visited and time spent on each page — Referring URL (the page you came from) — Date and time of your visit — The page or section from which you submitted an enquiry (for internal tracking purposes) 2.3 We do not collect sensitive personal data such as Aadhaar numbers, PAN, financial account details, or biometric data. We do not collect any information from or about children under the age of 18.

We use the information we collect only for legitimate purposes directly related to our services. Specifically, we use your information to: 3.1 Process and confirm your cab bookings 3.2 Contact you via phone, WhatsApp, or SMS to confirm your trip details, communicate fare, assign a driver, and share driver details before pickup 3.3 Respond to your enquiries, questions, and requests 3.4 Send you booking confirmations, receipts, and trip-related updates 3.5 Resolve disputes, complaints, or service issues 3.6 Improve our services by analysing aggregated, anonymised usage patterns 3.7 Comply with applicable legal obligations, including responding to lawful requests from government authorities 3.8 Protect the safety and security of our passengers, drivers, and operations We do not use your personal information for automated decision-making or profiling.

We process your personal information under the following lawful bases: 4.1 Contractual Necessity — Processing is necessary to perform the contract (your cab booking) with you. Without your name, contact details, and trip details, we cannot provide the service you have requested. 4.2 Legitimate Interests — We process certain information to operate and improve our business and ensure safe and reliable service delivery, provided such interests are not overridden by your rights. 4.3 Legal Obligation — In certain cases, we are required to process and retain data to comply with applicable Indian laws and regulations, including the Motor Vehicles Act, taxation laws, and any order from a competent court or authority. 4.4 Consent — Where we process your information for purposes such as sending promotional offers or service updates beyond your specific booking, we will seek your explicit consent, which you may withdraw at any time.

We treat your personal information with the highest level of confidentiality. We do not sell, rent, or trade your personal information to any third party. We share your information only in the following limited circumstances: 5.1 With Drivers — We share your name, phone number, pickup location, and trip details with the driver assigned to your booking. This is necessary to fulfil your service request. 5.2 With Technology Service Providers — We use third-party cloud platforms to operate our website and manage customer communications. These include: — A cloud database provider where enquiry data (name, phone, pickup/drop, travel date) is securely stored. — A messaging notification service used to alert our team of new booking enquiries in real time. Notification messages include your name, phone number, and trip details and are transmitted over secure HTTPS connections. — A website hosting and infrastructure provider through whose servers all web traffic is routed. These service providers process data solely on our behalf and are not permitted to use your information for any independent purpose. All data transmissions are secured using industry-standard encryption (HTTPS/TLS). 5.3 Legal Requirements — We may disclose your information if required to do so by law, regulation, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. 5.4 Business Transfers — In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the successor entity. We will notify you before your information is subject to a different privacy policy. We do not share your information with advertisers, marketing agencies, or data brokers under any circumstances.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. 6.1 Booking and trip records are retained for a minimum of 3 years from the date of the trip to comply with applicable tax and commercial laws. 6.2 Enquiry data (where no booking was made) is retained for a maximum of 12 months and then deleted. 6.3 Website analytics data (anonymised and aggregated) may be retained indefinitely for the purpose of service improvement. 6.4 You may request early deletion of your personal data by contacting us at info@akshaytoursandtravels.com. We will comply with deletion requests subject to any overriding legal obligations.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include: 7.1 Access controls — Only authorised personnel who need access to your information to perform their duties can access it. 7.2 Secure communications — Booking confirmations and trip details sent via WhatsApp are transmitted through end-to-end encrypted channels. Internal team notifications are transmitted over secure HTTPS connections. Phone calls are transmitted over carrier-secured networks. 7.3 No storage of sensitive financial data — We do not store credit card numbers, bank account details, or any financial payment information. 7.4 Physical security — Paper records containing customer information are stored securely and disposed of responsibly. While we implement safeguards designed to protect your information, no security system is 100% impenetrable. We cannot guarantee the absolute security of our systems. In the event of a data breach that is likely to result in a high risk to your rights, we will notify you and the relevant authorities as required by applicable law.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. 8.1 Essential Cookies — These are necessary for the website to function correctly. They do not collect personal information and cannot be disabled. 8.2 Analytics Cookies — We may use web analytics tools to understand how visitors use our website. Analytics data is collected in an aggregated and anonymised form and is not linked to individual users. 8.3 No Advertising Cookies — We do not use cookies for targeted advertising or retargeting purposes. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in this policy.

You have the following rights with respect to your personal information held by us: 9.1 Right to Access — You have the right to request a copy of the personal information we hold about you. We will respond to your request within 30 days. 9.2 Right to Correction — If you believe the information we hold about you is inaccurate or incomplete, you have the right to request correction. We will promptly update our records upon verification. 9.3 Right to Deletion — You have the right to request deletion of your personal information, subject to any overriding legal obligations that require us to retain it. 9.4 Right to Withdraw Consent — Where we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing before the withdrawal. 9.5 Right to Object — You have the right to object to our processing of your personal information where we rely on legitimate interests as the legal basis, subject to us demonstrating compelling legitimate grounds. 9.6 Right to Restrict Processing — You may request that we restrict processing of your personal information in certain circumstances. To exercise any of these rights, please contact us at info@akshaytoursandtravels.com or +919767477009. We will acknowledge your request within 7 days and fulfil it within 30 days. We may need to verify your identity before responding to certain requests.

Our website may contain links to third-party websites, including social media platforms and map services. These links are provided for your convenience. We have no control over the content, privacy practices, or policies of third-party websites and are not responsible for the protection of any information you provide on those sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our website.

We use WhatsApp to communicate with customers for booking confirmations, trip updates, and customer support. When you initiate a conversation with us on WhatsApp, your WhatsApp number and the content of your messages are processed in accordance with WhatsApp's own Privacy Policy, in addition to this policy. We use WhatsApp communications solely for service-related purposes. We do not send unsolicited marketing messages. By choosing to communicate with us via WhatsApp, you consent to receiving service-related messages from us on that platform.

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@akshaytoursandtravels.com and we will take steps to delete such information. For trips involving minor passengers, bookings must be made by an adult (parent, guardian, or authorised person), who accepts full responsibility for the minor during the trip.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated policy. For significant changes, we will make reasonable efforts to notify you — for example, by displaying a prominent notice on our website or by contacting you directly if we have your contact details.

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any future data protection legislation enacted in India. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Maharashtra, India.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: Company: Akshay Tours And Travels Email: info@akshaytoursandtravels.com Phone: +91 97674 77009 Address: India Website: https://akshaytoursandtravels.com We aim to respond to all privacy-related queries within 7 business days.